1. Acceptance of Terms
By accessing and using CargoSelect ("the Platform"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Services Provided
CargoSelect buys the groceries you choose from Australian supermarkets, packs them in Perth in the box size you pick, and ships them by sea to Colombo for collection or delivery in Sri Lanka. With Bring your own box (Perth metro only), we collect a box you have packed. The price you pay is shown at checkout: the groceries at the supermarket's price, the box price (which includes packing and shipping) and, if you choose it, the door delivery fee in Sri Lanka. There are no other fees.
3. User Responsibilities
Users are strictly prohibited from utilizing the CargoSelect platform to ship illegal, hazardous, or restricted goods as defined by international customs and logistics laws. Users are solely responsible for the accuracy of documentation provided for customs clearance.
4. Payment & Refunds
You pay the full price when you place your order, by card through Stripe or by PayID bank transfer. Prices are checked again when you pay; if a supermarket price has changed, you see the new total before you pay. We start on a PayID order once your payment arrives. If something you paid for can't be supplied, contact us at info@cargoselect.com.au and we'll arrange a replacement or refund that item. Your rights under the Australian Consumer Law are not affected.