Questions, answered.

For each product we show the current shelf price at Woolworths, Coles, ALDI and IGA side by side, with the cheapest highlighted. Add the one you want in a tap, from whichever store you like.

You pay the supermarket's shelf price, with no markup. Specials and half-price deals are passed straight on to you. Your invoice shows the groceries separately from the box price, which covers packing and shipping.

Yes. Chocolates on special at Coles, baby wipes from Woolworths and pantry staples from ALDI can all go in the same order. Our Perth team does the shopping at each store and packs everything together.

At checkout you choose what we should do:

• Best match (recommended): we buy the same item from the next cheapest store. If it costs less than $1.50 more, we cover the difference.
• Refund: we leave it out and refund the item's full price to your card.

Yes. We don't keep stock in a warehouse: we buy your items fresh from the supermarket shelves just before we pack your box, so they arrive with the longest shelf life possible.

Yes. Add as many boxes as you like, in any mix of sizes, before you shop. Each order can take up to 10 of each box size. All your boxes go to the same recipient and you can track them together.

Every product has its size on file. As you shop, a meter shows how full each box is and how many litres are left, so you never buy more than will fit.

Yes. The meter keeps space aside for bubble wrap, dividers and corner padding, so fragile things like glass jars travel safely.

No. You can check out at any level. We fill the gaps with padding so nothing moves. We'll also suggest small items, like chocolate bars or tea, that fit the space you've already paid for.

If you live in Western Australia, yes. Drop off clothes, books or small gifts at our Perth depot and we'll pack them in the same box as your groceries.

• At sea: about 17 to 22 days from Fremantle to Colombo.
• Customs clearance: 3 to 5 business days after the container is unloaded in Colombo.
• Door delivery, if you choose it: 2 to 4 business days after clearance.

Shops and ports can sometimes cause delays. The estimated arrival for the next shipment is on our home page.

We ship in scheduled containers from Fremantle. The next order cutoff and its estimated arrival in Colombo are shown on our home page. Once your box ships, we email you the vessel and expected arrival.

Fremantle is Australia's closest major port to Sri Lanka: a direct route across the Indian Ocean, 5,766 km in a straight line. Boxes from the east coast often go the long way around or wait in hubs like Singapore. You can order from anywhere in Australia; we shop and pack in Perth.

Every step shows in your account, with email updates: shopped, packed and sealed in Perth, loaded at Fremantle, arrived in Colombo, and ready for collection or out for delivery.

We pack heat-sensitive items like chocolate, formula and sweets in the middle of the box, wrapped in insulation. The direct route from Fremantle also keeps them at sea for less time.

No. Because you order through our store, we produce the itemised customs list for you. There are no paper forms for you or your family.

Personal care packages and household groceries normally fall within Sri Lanka's standard gift duty allowances. Our price covers the standard paperwork and port handling. If any unusual duty applies to your box, we'll tell you upfront.

Under Australian shipping safety rules and Sri Lanka Customs law, we can't send flammable aerosols, alcohol, tobacco, weapons, ammunition and explosives, illegal drugs, flammable liquids and gases, other hazardous materials, counterfeit goods, controlled medicines in commercial quantities, or fresh meat and fruit.

The recipient's National Identity Card (NIC) or passport number. We ask for it at checkout so our clearing agent in Colombo can lodge the paperwork before the ship arrives.

From our Colombo collection point: SLPA Personnel Cargo Warehouse, Nawa Nuge Road, Peliyagoda. Collection costs nothing extra. Open in Google Maps

Yes, anywhere in Sri Lanka's 25 districts, from Jaffna to Galle. Door delivery costs $40 to $100 depending on the province, and you add it at checkout.

Our Colombo team calls and texts them once the box clears customs. For collection, they get the opening hours and directions. For door delivery, we agree a day with them.

By card (Visa, Mastercard or American Express) through Stripe, or by PayID bank transfer from your Australian bank account. Card details go straight to Stripe and we never see them. With PayID, you get our PayID details and your order number after placing the order, and we start as soon as your payment arrives.

Yes. Your boxes and shopping are saved to your account, so you can start on your phone and finish on your laptop.

Our Perth team is here 7 days a week. Call 0494 736 024, message us on WhatsApp or email info@cargoselect.com.au. Looking for a product we don't list? Ask us and we'll try to find it.